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Refund Policy

Our refund policy lasts maximum of 7 days from the refund request. 

To be eligible for a refund and if it’s a service, if your booked appointment is rejected by the physician or the service you booked and confirmed is not provided then you can claim for the refund. 
If the booked appointment is cancelled by you then the amount won't be returned back but it will be available on your wallet for your future transaction. 

To complete your refund, we require you to send a mail to with the following information
1. Patient Full name
2. Patient Registered Mobile Number 
3. Appointment Booking date
4. Date of Service (if applicable) and
5. Physician name.
The above information is required to expedite our reimbursement process. 
REFUNDS (if applicable)
Once your refund request is received, we will send you an acknowledgement email to notify you that we have received your Refund request mail. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
If you are Refund Request is rejected, then we will provide the reason for the request with sufficient evidence for your request.

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